Legal

PRISIMM Terms of Service

Version 1.0.0 Effective date: 13 August 2026

These Terms of Service (the Terms) govern your access to and use of the PRISIMM service. PRISIMM is operated by Barendon Holdings Pty Ltd (ABN 11 645 948 134) (PRISIMM, we, us, our). By creating an account, subscribing, or using the service, you agree to these Terms. If you are entering into these Terms for an organisation, you confirm you have authority to bind that organisation, and you means that organisation.

1. Definitions

2. Eligibility and accounts

2.1 You must be at least 18 years old and able to form a binding contract to use the Service.

2.2 You are responsible for your account, for keeping your credentials secure, and for all activity under your account. Notify us promptly if you suspect unauthorised access. We support multi-factor authentication and recommend you keep it enabled.

2.3 The information you provide at registration must be accurate and kept current.

2.4 An account is created when a subscription payment is successfully processed. One Subscription covers one domain. If you need more than one domain audited and served, you need a Subscription for each.

3. The Service

3.1 PRISIMM provides governed, machine-readable identity infrastructure that helps AI systems understand a business accurately. This includes auditing how AI systems represent a business, identifying ambiguity and misrepresentation risks, and publishing canonical, approved, machine-readable identity data and agent-readiness artefacts.

3.2 The Service governs the publication of Approved Facts. It is designed not to introduce facts that you have not approved.

3.3 PRISIMM is not search engine optimisation software, not a generic schema generator, and not a guarantee of any particular result in any third-party system. See clause 10.

3.4 We may improve, change, or discontinue features of the Service. If we make a change that materially reduces the core functionality of a paid plan, clause 14 (term and termination) and clause 17 (changes) apply.

4. Your responsibilities and authorisations

4.1 Accuracy and rights. You are responsible for the accuracy of the Customer Data and the Approved Facts, and you confirm you have the right to publish them. You will not submit information that is false, misleading, unlawful, or that infringes another party's rights.

4.2 Authorisation to act on your properties. Where the Service crawls, reads, or publishes to a domain, site, or connected account you nominate, you authorise us to do so for the purpose of providing the Service, and you confirm you control or are authorised to act on that property.

4.3 Scanning authority. We scan on the authority of the person who asks us to scan. When you nominate a domain under clause 4.2, you are giving us that authority and you warrant that you hold it. We do not independently verify who owns or controls a domain before we scan it, and we rely on your warranty. You are responsible for any consequence of nominating a domain you were not authorised to nominate, and clause 15 applies to it.

What a scan is, and why we take this position. We read what a site already publishes to the open internet. Publishing a page to the open web grants an implied licence to read it, and reading it over ordinary HTTPS without bypassing a password, a paywall or any other access control is not unauthorised access. We honour robots.txt strictly, because it is the clearest statement of the limits a site puts on that licence, and we stop permanently when a site operator asks us to.

4.4 What a scan does. A scan reads material the site already publishes to the open internet, over ordinary HTTPS. The number of requests a single scan makes is capped. We do not attempt to reach anything that is not publicly available, we do not attempt to bypass an access control, and we do not retain copies of the pages we read. We scan only the domain that was submitted to us, and nothing beyond it. We do not publish, list or rank the results of any scan: a result goes to the person who asked for it.

4.5 Free audits. A free audit is available without an account, so the person requesting it is not a party to these Terms. Clauses 4.3 and 4.4 still describe how we act: a free audit scans only the domain the requester submits, on the authority the requester affirms when they submit it, and that affirmation is captured at the request form, not here.

Free audits are limited to two audit requests per IP address in any 24-hour period. Where the same domain and region has been audited within the previous 24 hours we may serve that recent result rather than run a new scan, and a free result stays available to view for 30 days. Email verification is required before we deliver a report by email.

4.6 Acceptable use. You will not misuse the Service, including by attempting to gain unauthorised access, interfering with its operation or security, reverse engineering except to the extent the law allows, reselling the Service without our written agreement, or using it to publish unlawful, infringing, or harmful content.

4.7 Publishing to your domain. Where a plan includes serving agent-readiness artefacts or structured identity data on your domain, you authorise us to deploy and operate the necessary Cloudflare Worker, plugin or connector for that purpose, and you confirm you are authorised to change that domain's configuration. This delivery operates fail-open: if our serving layer is unavailable, your site continues to serve its own content unchanged, and we are not liable for periods in which artefacts or structured data are not being served. We publish only Approved Facts and the artefacts the Service generates from them, and we make no other change to your site.

5. Subscriptions, billing, and renewals

5.1 Plans and fees. Paid plans and their fees are set out on the Pricing Page. Fees are stated in Australian dollars (AUD) by default. United States dollars, pounds sterling and euro are available, and the currency of your Subscription is fixed when you first subscribe. All prices are stated exclusive of tax. Goods and services tax (GST) is added at checkout for Australian customers, and any other tax we are required to collect is added at checkout and shown before you pay.

5.2 Payment processor. Payments are processed by our third-party payment processor, Stripe. By subscribing you also agree to the payment processor's terms. We do not store your full card details.

5.3 30-day free trial and auto-renewal. Where you register for a Subscription via a 30-day free trial (the Trial Period), a valid payment method is required at sign-up. You will not be charged during the Trial Period.

Auto-renewal. Unless you cancel your Subscription before the Trial Period expires, your Subscription converts automatically to a paid Subscription on the 31st day, and your nominated payment method is charged the applicable subscription fee at the price shown when you signed up.

Notice. To help you manage your Subscription, we send an email notification to your registered email address seven days, and again one day, before the end of the Trial Period, reminding you of the upcoming charge and providing a clear link to cancel. You may cancel at any time from your account dashboard, and cancelling during the Trial Period costs nothing.

5.4 Recurring billing and auto-renewal. After the trial converts, Subscriptions renew automatically at the end of each billing period at the then-current price for your plan, unless you cancel before the renewal date.

5.5 Cancellation. You may cancel at any time. Cancellation takes effect at the end of the current billing period (or, during the trial, immediately and without charge). Your plan remains active until then.

5.6 Founding Subscriber price guarantee. Customers who commence a paid Subscription on or after the effective date of these Terms and on or before 31 December 2026 (Founding Subscribers) receive a guaranteed price lock on their initial subscription tier rate. The guarantee is that your subscription fee will not increase before 1 January 2032. From 1 January 2032, your Subscription renews at the then-current price for your plan, with notice under clause 5.8. Your status as a Founding Subscriber is permanent; it is the price lock, not the status, that ends.

Conditions. The guarantee is contingent on your Subscription remaining continuously active and in good standing. If your Subscription is cancelled, or ends through non-payment after the grace period in clause 5.9, the Founding Subscriber price guarantee ends, and any later subscription is at the then-current price.

Plan changes. Changing your plan or billing interval inside the founding window moves you to the founding price for the plan you move to, in the same currency, and you keep the guarantee.

5.7 Refunds. Except where required by law, including the Australian Consumer Law, fees are non-refundable and we do not provide refunds or credits for partial billing periods. We do not offer a cooling-off period or a discretionary refund policy beyond that legal minimum. The 30-day trial in clause 5.3 is how you evaluate the Service without paying, and you may cancel during it at no cost.

5.8 Price changes. We may change plan prices. We will give you reasonable notice before a price change applies to your renewal. Continuing the Subscription after the change takes effect is acceptance of the new price. A price change does not affect a founding price lock while clause 5.6 applies.

5.9 Failed payment. If a payment fails, we will notify you and retry. The Service continues in full for 14 days from the first failed payment. If payment is not made within that period, the Subscription ends. See also clause 13.

6. Customer Data and content

6.1 Your ownership. You retain ownership of your Customer Data and Approved Facts.

6.2 Licence to operate the Service. You grant us a non-exclusive, worldwide licence to host, process, transmit, and publish the Customer Data and the Approved Facts solely to provide and improve the Service and as you direct through the Service.

6.3 Governance. The Service is built around your review and approval. Approved Facts are what we publish on your behalf. You can change or withdraw approval through the Service, subject to the time needed to propagate a change.

7. Privacy

7.1 Our handling of personal information is described in the PRISIMM Privacy Policy at https://prisimm.com/privacy, which forms part of these Terms.

7.2 We use sub-processors to provide the Service. They fall into the categories of payment processing, cloud hosting and storage, content delivery, customer messaging, search-results data, document rendering, and AI processing for generated guidance. A current list of our sub-processors is available on request through the contact method in clause 20.

8. Intellectual property

8.1 The Service, including its software, design, and documentation, and all intellectual property in it, is owned by Barendon Holdings Pty Ltd or its licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your Subscription, and nothing more.

8.2 If you give us feedback or suggestions, we may use them without obligation to you.

9. Third-party services

The Service integrates with third-party services, including payment, messaging, hosting, and content-delivery providers. We are not responsible for third-party services, and your use of them is governed by their own terms. The Service may also interact with independent AI systems that we do not control, as described in clause 10.

10. AI systems, results, and disclaimers

10.1 No control over third-party AI systems. PRISIMM provides governed, machine-readable identity data. Independent AI systems, including AI search and assistant products operated by other companies, decide for themselves how to crawl, interpret, display, rank, or answer about any business. We do not control those systems and we cannot guarantee how they will represent you.

10.2 No guarantee of outcomes. We do not guarantee any particular ranking, visibility, traffic, lead volume, inclusion, accuracy of a third-party AI answer, or commercial result. The Service improves the quality and governance of the identity data available to AI systems; it does not promise a specific outcome from them.

10.3 Audit scoring is deterministic. The PRISIMM readiness score in your audit report is generated by a deterministic, rules-based algorithm from point-in-time observations of your domain, against a versioned and published check registry. No AI system assigns or alters the score, and an audit result remains reproducible against the registry version it records. While we work for high accuracy, the score is provided as-is and as-available. We do not warrant that the score will reflect the indexing behaviour of any third-party search engine or AI agent, and we do not guarantee that reaching a particular score will produce discoverability, traffic or any commercial outcome.

Historical scores never move. We may update the check registry and issue a new version of it. When we do, past audits keep the score they were given against the registry version they record, and are never recalculated. That is what makes a score reproducible, and it is why clause 6 and our Privacy Policy describe audit records as immutable.

10.4 Remediation guidance is generated, and you must review it before you use it. While the scoring is deterministic, the remediation guidance and prioritised task lists in a PRISIMM report may be generated using large language models. By using the Service you acknowledge and agree that:

(a) generated guidance may produce inaccurate, incomplete or technically incompatible suggestions;

(b) the guidance is for information only and is not technical, engineering or legal advice; and

(c) you are responsible for having a qualified person review and test any code, configuration change or policy update the report suggests before applying it in a production environment.

To the extent the law allows, and subject to clause 12, we accept no liability for outages, data loss or security vulnerabilities arising from applying generated guidance directly.

10.5 As-is, to the extent the law allows. Except for the guarantees that cannot be excluded under the Australian Consumer Law and clause 12, the Service is provided on an as-is and as-available basis, without warranties of any kind.

11. Service availability

11.1 We aim to keep the Service available and will use reasonable efforts to do so, but we do not warrant uninterrupted or error-free operation.

11.2 We may carry out maintenance, and we will use reasonable efforts to limit disruption. No plan carries a service-level agreement, uptime commitment or service credit. This is a deliberate position for version 1.0.0 rather than an omission, and clause 12 applies.

12. Limitation of liability

12.1 Non-excludable rights first. Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law or other law that cannot lawfully be excluded. Where our liability for a failure to comply with such a guarantee can be limited, our liability is limited, at our option, to resupplying the services or paying the cost of having them resupplied.

12.2 Exclusion of indirect loss. To the extent the law allows, we are not liable for indirect, incidental, special, or consequential loss, or for loss of profits, revenue, data, goodwill, or anticipated savings.

12.3 Cap. To the extent the law allows, our total liability arising out of or in connection with these Terms and the Service, whether in contract, tort (including negligence), statute or otherwise, is capped in aggregate at the greater of (a) the total fees you paid us in the 12 months immediately before the event giving rise to the claim, and (b) AUD 500.

13. Suspension

We may suspend or limit your access to the Service, in whole or in part, if you fail to pay, breach these Terms, or create a security or legal risk. Where it is reasonable to do so, we will give notice and an opportunity to resolve the issue first, except where an immediate suspension is needed to protect the Service or another party.

14. Term and termination

14.1 These Terms apply while you have an account or an active Subscription.

14.2 You may terminate by cancelling your Subscription and closing your account.

14.3 We may terminate or suspend these Terms for material breach that is not remedied within a reasonable time after notice, or immediately where the breach cannot be remedied or the law requires it.

14.4 On termination, your right to use the Service ends. We may delete or de-publish your Approved Facts and Customer Data after a reasonable period, subject to law and our Privacy Policy. Clauses that by their nature should survive, including clauses 6.1, 8, 10, 12, 15, and 18, survive termination.

15. Indemnification

15.1 You indemnify us against any loss, liability, cost or expense we reasonably incur arising from a third-party claim caused by:

(a) your Customer Data or your Approved Facts, including any claim that they are inaccurate, misleading, or infringe a third party's rights;

(b) your nomination of a domain you were not authorised to nominate under clause 4.3, or your authorisation under clause 4.7 to publish to a domain you did not control; or

(c) your breach of these Terms or your unlawful use of the Service.

15.2 This indemnity does not apply to the extent the loss was caused by our own breach of these Terms, our negligence, or our unlawful act.

15.3 We will notify you promptly of any claim we seek to be indemnified for, will not settle it without your consent (not to be unreasonably withheld), and will let you conduct the defence if you confirm the indemnity applies.

15.4 Nothing in this clause requires you to indemnify us for an amount a court would not award, and clause 12.1 applies.

16. Confidentiality

Each party may receive information the other treats as confidential. The receiving party will use it only to perform under these Terms and will protect it with reasonable care, except where disclosure is required by law.

17. Changes to these Terms

17.1 These Terms are versioned by effective date. The version and the effective date are shown at the top of this document, and the effective date of the version you accepted is recorded against your account.

17.2 We may publish a new version. For a material change, we will give reasonable notice and may require you to accept the new version to continue using the Service. Access to the portal may be gated until the current version is accepted.

17.3 Continuing to use the Service after a new version takes effect, or accepting it when prompted, is acceptance of that version.

18. Governing law and disputes

18.1 These Terms are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Victoria and the courts competent to hear appeals from them.

18.2 Before starting proceedings, the parties will attempt in good faith to resolve a dispute, except where urgent relief is needed.

19. General

19.1 Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or in connection with a business transfer.

19.2 Entire agreement. These Terms, the Privacy Policy, and the Pricing Page are the entire agreement between us about the Service and replace any earlier understanding on the subject.

19.3 Severability. If a provision is unenforceable, the rest continues in force.

19.4 Waiver. A failure to enforce a provision is not a waiver of it.

19.5 Force majeure. Neither party is liable for a delay or failure caused by events beyond its reasonable control.

19.6 Notices. We may give notice through the Service or to the contact details on your account. Notices to us are given through the contact form at https://prisimm.com/contact, or in writing to the correspondence address in clause 20. A notice given through the contact form is taken to be received on the next business day.

20. Contact

Barendon Holdings Pty Ltd, owner of PRISIMM. ABN 11 645 948 134. Correspondence address: P.O. Box 874, Templestowe VIC 3106, Australia. Contact: through the contact form at https://prisimm.com/contact. We do not publish an email address.

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